Liquor OS Text Message and Call Terms
Last updated: October 3, 2026
These terms cover the text messages and phone calls that liquor stores send and place through Liquor OS, and that Liquor OS sends to store owners.
The short version
- You get texts or calls only after you agree to them.
- Reply STOP to any text to stop. Reply HELP for help.
- Message and data rates may apply. How often you hear from us depends on what you asked for.
- Calls may be recorded, and an AI assistant tells you it is one.
- We never share your number or your consent with anyone for their marketing.
Programs
| Program | Who sends it | What you get | How you join |
|---|---|---|---|
| Store replies | The liquor store you shop at, through Liquor OS | Replies inside a conversation you started, on the same channel | You text, chat with or email the store |
| Calls with a store's AI assistant | The liquor store, through Liquor OS | An AI assistant answers the store's phone, and calls you back only if you ask on a recorded call | You call the store |
| Owner alerts | Liquor OS | Alerts about your store's messages, calls and approvals | You turn on alerts in Liquor OS |
Stores send promotions from their own marketing tools, under their own terms. Alcohol promotions may go only to people of legal drinking age.
Consent
When you agree to texts or calls we record the time, the number and the words you agreed to. Agreeing is never a condition of buying anything. Consent to a store's messages covers only the messages described above.
Opting out and help
- Reply STOP, END, CANCEL, UNSUBSCRIBE or QUIT to any text. You'll get one message confirming you're unsubscribed, and nothing after that unless you join again (reply START).
- Reply HELP for help, or email support@get-creative.co.
- To stop calls, say so on any call or reply STOP to a text from the same number.
When messages are sent
- Replies to a text or call you just made can come at any time.
- Owner alerts wait out the owner's quiet hours, 9 p.m. to 7 a.m. unless the owner changes them.
- Marketing messages are the store's. Stores are responsible for sending them only to people who joined their list and only during the hours the law allows, which in most states is 8 a.m. to 9 p.m. in the recipient's local time.
Recording and AI
Calls may be recorded and transcribed so the store can follow up and the assistant can improve. You are told at the start of the call. An AI assistant identifies itself as one; ask for a person at any time and we will arrange it with the store.
Privacy
Mobile information and text message consent are not shared with third parties or affiliates for marketing or promotional purposes. Phone numbers are shared only with the providers that deliver messages and calls. Our Privacy Policy explains the rest.
Carriers
Carriers are not liable for delayed or undelivered messages. Supported carriers include the major US carriers.
Contact
- Email: support@get-creative.co
- Mail: InStoreAdvisor Inc., Attn: Privacy, 4465 E Genesee St., Syracuse, New York 13214, United States
We answer every message, normally within a few working days.